A real issue. A specific person.

Complaints about a ward manager keep returning. How do I avoid sounding like ‘HR is picking on you’? Recognize the real pressure. Then name the repeated experience, ask for her version of one concrete moment and agree the behavior that must change. Context: you, the other person and this situation.

Full slide transcript

Pressure is context.

Not an excuse.

YOU Complaints about a ward manager keep returning.

How do I avoid sounding like ‘HR is picking on you’?

EM Recognize the real pressure.

Then name the repeated experience, ask for her version of one concrete moment and agree the behavior that must change.

Context: you, the other person and this situation.