A real issue. A specific person.

Marek missed the deadline again. I meet him in an hour. How should I start? Going straight to the missed deadline may make Marek defend himself. Start with the impact. Then ask what happened and what needs to change. Context: you, the other person and this situation.

Full slide transcript

A real conversation.

A specific person.

YOU Marek missed the deadline again.

I meet him in an hour.

How should I start?

EM Going straight to the missed deadline may make Marek defend himself.

Start with the impact.

Then ask what happened and what needs to change.

Context: you, the other person and this situation.