A real issue. A specific person.

The same conflict returned on two shifts. The manager says, ‘people are just like that.’ How do I talk to him? Do not start with blame or cost. Ask him to show the exact moment the conflict accelerates. Then agree one behavior to test on the next shift. Context: you, the other person and this situation.

Full slide transcript

A shift conflict.

A specific manager.

YOU The same conflict returned on two shifts.

The manager says, ‘people are just like that.’ How do I talk to him?

EM Do not start with blame or cost.

Ask him to show the exact moment the conflict accelerates.

Then agree one behavior to test on the next shift.

Context: you, the other person and this situation.