Empatyzer for manufacturing managers
A real issue. A specific person.
An operator made another mistake and the whole shift had to rework it. How do I talk without an argument? Remove ‘again’. State the fact and its impact, hear how the operator saw the moment, then agree how uncertainty or a problem must be flagged next time. Context: you, the other person and this situation.
Full slide transcript
Responsibility without a fight.
YOU An operator made another mistake and the whole shift had to rework it.
How do I talk without an argument?
EM Remove ‘again’.
State the fact and its impact, hear how the operator saw the moment, then agree how uncertainty or a problem must be flagged next time.
Context: you, the other person and this situation.