A real issue. A specific person.

Anna missed the report deadline again. How do I say it without damaging the relationship? Do not soften until the standard disappears. State the fact and impact, ask what blocked her, keep the deadline clear and agree an early-warning signal. Context: you, the other person and this situation.

Full slide transcript

A deadline.

A person you value.

YOU Anna missed the report deadline again.

How do I say it without damaging the relationship?

EM Do not soften until the standard disappears.

State the fact and impact, ask what blocked her, keep the deadline clear and agree an early-warning signal.

Context: you, the other person and this situation.